Customereye

My Supplement Store

Supplements & Nutrition • United Statesmysupplementstore.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
4.20 ★ average rating · 999 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#188of 301
Top 62% · Mid Pack
#1 (best)#301 (worst)
#186Peer
#187Peer
#188This company
#189Peer
#190Peer

Overall Customer Sentiment

Mid Pack

68% of reviews positive, 31% negative

68%
positive
  • Positive68%
  • Neutral2%
  • Negative31%

Sentiment Balance

Covering September 2025 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 986 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.2%
Response Speed
16.7%
Product Quality
15.7%
Customer Support
11.5%
Loyalty
10.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100
52/100
signal score
  • Built from a negative-review share of 31.0% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
73.5%
4
5.0%
3
4.2%
2
2.6%
1
14.7%

Based on 999 analyzed reviews. Sentiment is slipping: 60.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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