Shapa

Supplements & Nutrition • United Statesmyshapa.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

+25.0 vs. last month3.71 ★ average rating · 1,160 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#276of 301

Top 92% · Bottom Tier

#1 (best)#301 (worst)

#274Peer

#275Peer

#276This company

#277Peer

#278Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 35% negative

64%

positive

Positive64%
Neutral2%
Negative35%

Sentiment Balance

Covering March 2026 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,133 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.0%

Loyalty

13.6%

Product Quality

12.0%

Onboarding

10.7%

Pricing

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 10.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100

27/100

signal score

•Built from a negative-review share of 34.5% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

50.9%

4★

13.6%

3★

9.8%

2★

6.6%

1★

19.1%

Based on 1,160 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 61.9% in the three months before that.

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