Based on public reviews and response behavior.
471 reviews over 1,840 days (about 7.8 per month). Busiest month: 34% of reviews. Languages: en 42%, ko 36%, unknown 22%.
These figures describe an earlier period, not the last 12 months.
Beauty & Wellness average: score 63.7, rating 4.23 stars, reply rate 38.5%, over 2,578 ranked companies · benchmark 15 Oct 2026
Score
70.6
Industry average 63.7
6.9 above average
Rating
4.36
Industry average 4.23
0.13 above average
Reply rate
—
Industry average 38.5%
not measured
Not ranked
no reviews in the last 12 months
42% of reviews positive, 57% negative
Covering February 2021 — 36 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 31% of reviews in this period, with 67% negative and 3% neutral.
Share of theme mentions
Themes extracted from 471 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,578 ranked companies in Beauty & Wellness (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 99% of reviews against an industry average of 38%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Product Quality" is the strongest recurring theme in the reviews: 70 mentions with a sentiment score of 75.90/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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