Based on public reviews and response behavior.
471 reviews over 1,840 days (about 7.8 per month). Busiest month: 34% of reviews. Languages: en 42%, ko 36%, unknown 22%.
These figures describe an earlier period, not the last 12 months.
Beauty & Wellness average: score 65.3, rating 4.27 stars, reply rate 40.4%, over 1,892 ranked companies · benchmark 3 Nov 2026
Score
82.1
Industry average 65.3
16.8 above average
Rating
4.36
Industry average 4.27
0.09 above average
Reply rate
—
Industry average 40.4%
not measured
Not ranked
no reviews in the last 12 months
69% of reviews positive, 30% negative
Covering February 2021 — 20 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.
Share of theme mentions
Themes from the 471 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,892 ranked companies in Beauty & Wellness (benchmark 3 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 99% of reviews against an industry average of 40%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Product Quality" is the strongest recurring theme in the reviews: 70 mentions with a sentiment score of 79.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
