Based on public reviews and response behavior.
Among fully-analyzed Lending & Consumer Finance companies
77% of reviews positive, 20% negative
Covering July 2020 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.
Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2020.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 87.5% in the three months before that.
