Based on public reviews and response behavior.
Among fully-analyzed Software & Web Services companies
65% of reviews positive, 33% negative
Covering August 2026 — 515 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 38% negative and 2% neutral.
Showing 1,324 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Pricing.
The most common complaint theme is Communication, making up 13.8% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,324 analyzed reviews. Sentiment is holding steady: 50.6% of reviews in the last three months were positive, compared with 48.5% in the three months before that.
