Customereye

Memories By Mel

Media & Content • United Kingdommemoriesbymel.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

76/100
4.94 ★ average rating · 589 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#3of 172
Top 2% · Top Tier
#1 (best)#172 (worst)
#1Peer
#2Peer
#3This company
#4Peer
#5Peer

Overall Customer Sentiment

Category Leader

97% of reviews positive, 3% negative

97%
positive
  • Positive97%
  • Neutral1%
  • Negative3%

Sentiment Balance

Covering October 2021 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 577 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2021.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
27.1%
Delivery Shipping
20.5%
Loyalty
16.6%
Customer Support
12.7%
Response Speed
12.7%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100
23/100
signal score
  • Built from a negative-review share of 8.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
97.5%
4
1.4%
3
0.2%
2
0.2%
1
0.8%

Based on 589 analyzed reviews. Sentiment is slipping: 60.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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