Ava Finance

Lending & Consumer Finance • United Statesmeetava.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

71/100

+6.7 vs. last month4.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#30of 275

Top 11% · Top Tier

#1 (best)#275 (worst)

#28Peer

#29Peer

#30This company

#31Peer

#32Peer

Overall Customer Sentiment

Category Leader

88% of reviews positive, 9% negative

88%

positive

Positive88%
Neutral4%
Negative9%

Sentiment Balance

Covering October 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.2%

Product Quality

22.6%

Loyalty

15.7%

Onboarding

11.7%

Response Speed

8.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100

23/100

signal score

•Built from a negative-review share of 23.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

92.7%

4★

4.3%

3★

0.7%

2★

0.5%

1★

1.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.8% of reviews in the last three months were positive, compared with 98.1% in the three months before that.

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