Louella Belle

Cosmetics & Fragrance • United Kingdomlouellabelle.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

+11.8 vs. last month4.94 ★ average rating · 486 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#87of 191

Top 46% · Upper Half

#1 (best)#191 (worst)

#85Peer

#86Peer

#87This company

#88Peer

#89Peer

Overall Customer Sentiment

Above Average

92% of reviews positive, 7% negative

92%

positive

Positive92%
Neutral1%
Negative7%

Sentiment Balance

Covering February 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 481 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.4%

Delivery Shipping

20.1%

Product Quality

18.7%

Response Speed

17.5%

Loyalty

12.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100

28/100

signal score

•Built from a negative-review share of 27.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

96.5%

4★

2.5%

3★

0.0%

2★

0.4%

1★

0.6%

Based on 486 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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