The Lodging Company

Flight & Hotel Bookinglodgingcompany.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

4.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#113of 225

Top 50% · Mid Pack

#1 (best)#225 (worst)

#111Peer

#112Peer

#113This company

#114Peer

#115Peer

Overall Customer Sentiment

Mid Pack

91% of reviews positive, 9% negative

91%

positive

Positive91%
Neutral1%
Negative9%

Sentiment Balance

Covering December 2022 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

30.5%

Product Quality

18.8%

Loyalty

15.1%

Response Speed

10.2%

Onboarding

7.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100

32/100

signal score

•Built from a negative-review share of 17.3% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

85.2%

4★

11.0%

3★

1.5%

2★

0.8%

1★

1.5%

Based on 600 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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