Software & Web Services • United Kingdomlightningfibre.co.uk
Review data last updated .
Based on public reviews and response behavior.
200 reviews over 75 days (about 81 per month). Busiest month: 40% of reviews. Languages: en 100%.
Software & Web Services average: score 59.5, rating 4.07 stars, reply rate 35.6%, over 2,155 ranked companies · benchmark 8 Oct 2026
Score
74.5
Industry average 59.5
15.0 above average
Rating
4.82
Industry average 4.07
0.75 above average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
88% of reviews positive, 13% negative
Covering September 2026 — 36 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 6% negative and 0% neutral.
Based on 4 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 200 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,155 ranked companies in Software & Web Services (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 74.5 places the company in the top quarter of about 2,200 ranked Software & Web Services companies (75th percentile: 71). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
The company replies to 98% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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