LendingClub

Finance & Insurance • United Stateslendingclub.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

4.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#225of 373

Top 60% · Mid Pack

#1 (best)#373 (worst)

#223Peer

#224Peer

#225This company

#226Peer

#227Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 15% negative

83%

positive

Positive83%
Neutral3%
Negative15%

Sentiment Balance

Covering October 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

24.0%

Response Speed

19.0%

Loyalty

13.9%

Customer Support

11.9%

Product Quality

9.1%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100

44/100

signal score

•Built from a negative-review share of 20.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

87.2%

4★

4.2%

3★

2.0%

2★

2.2%

1★

4.5%

Based on 600 analyzed reviews. Sentiment is slipping: 79.2% of reviews in the last three months were positive, compared with 94.4% in the three months before that.

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