Customereye

Leaders

Real Estate & Property • United Kingdomleaders.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

65/100
+7.1 vs. last month4.20 ★ average rating · 606 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#27of 92
Top 29% · Upper Half
#1 (best)#92 (worst)
#25Peer
#26Peer
#27This company
#28Peer
#29Peer

Overall Customer Sentiment

Above Average

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering November 2024 — 73 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 16% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
26.0%
Loyalty
18.0%
Product Quality
12.4%
Communication
9.2%
Onboarding
8.9%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 9.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100
23/100
signal score
  • Built from a negative-review share of 21.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
76.9%
4
3.8%
3
0.2%
2
0.7%
1
18.5%

Based on 606 analyzed reviews. Sentiment is holding steady: 83.5% of reviews in the last three months were positive, compared with 81.7% in the three months before that.

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