Koinly

Finance & Insurance • United Stateskoinly.io

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

+9.1 vs. last month4.76 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#168of 373

Top 45% · Upper Half

#1 (best)#373 (worst)

#166Peer

#167Peer

#168This company

#169Peer

#170Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 11% negative

89%

positive

Positive89%
Neutral0%
Negative11%

Sentiment Balance

Covering August 2024 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 23% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.0%

Loyalty

14.0%

Product Quality

13.1%

Problem Resolution

12.5%

Onboarding

11.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100

16/100

signal score

•Built from a negative-review share of 14.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

90.0%

4★

3.8%

3★

1.5%

2★

1.2%

1★

3.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 89.7% of reviews in the last three months were positive, compared with 92.4% in the three months before that.

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