Based on public reviews and response behavior.
160 days of reviews, with a steady monthly review flow. Busiest month: 86% of reviews — one month dominates this sample. Languages: en 100%.
Apparel & Fashion average: score 56.3, rating 3.64 stars, reply rate 31.5%, over 3,581 ranked companies · benchmark 9 Nov 2026
Score
14.4
Industry average 56.3
41.9 below average
Rating
1.06
Industry average 3.64
2.58 below average
Reply rate
—
Industry average 31.5%
not measured
Among ranked Apparel & Fashion companies
Only companies with enough recent, scoreable reviews are ranked.
13% of reviews positive, 85% negative
Covering May 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 11% of reviews in this period, with 89% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from this company's most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,581 ranked companies in Apparel & Fashion (benchmark 9 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around customer support scores -0.557 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 14.4 sits in the bottom quarter of about 3,600 ranked Apparel & Fashion companies (25th percentile: 44, median: 58). The weakest topic and the reply rate are the two levers that move this score fastest.
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