Customereye

Jacada Travel

Flight & Hotel Bookingjacadatravel.com

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 310 days (about 20 per month). Busiest month: 13% of reviews. Languages: en 100%, es 1%.

Overall Score

78/100
−14.3 vs. last month4.91 ★ average rating · 200 reviews
78/100 from 200 reviews over 11 months, moderate confidence.

Flight & Hotel Booking average: score 65.0, rating 4.32 stars, reply rate 49.4%, over 644 ranked companies · benchmark 21 Sept 2026

Score

78.4

Industry average 65.0

13.4 above average

Rating

4.91

Industry average 4.32

0.59 above average

Reply rate

Industry average 49.4%

not measured

Competitive Performance Rank

Among ranked Flight & Hotel Booking companies

#121of 644 ranked in Flight & Hotel Booking
Top 19% · Top Tier
#1 (best)#644 (worst)
#119Peer
#120Peer
#121This company
#122Peer
#123Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

96% of reviews positive, 5% negative

96%
positive
  • Positive96%
  • Neutral0%
  • Negative5%

Sentiment Balance

Covering September 2026 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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