Customereye

Independence University

Schools & Academic Education • United Statesindependence.edu

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

69/100
−19.4 vs. last month4.47 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#40of 203
Top 20% · Top Tier
#1 (best)#203 (worst)
#38Peer
#39Peer
#40This company
#41Peer
#42Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 16% negative

82%
positive
  • Positive82%
  • Neutral2%
  • Negative16%

Sentiment Balance

Covering May 2021 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2021.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
26.7%
Product Quality
21.8%
Loyalty
19.0%
Pricing
6.9%
Problem Resolution
5.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • •Built from a negative-review share of 19.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
73.8%
4★
12.5%
3★
6.0%
2★
2.3%
1★
5.3%

Based on 600 analyzed reviews. Sentiment is slipping: 42.9% of reviews in the last three months were positive, compared with 92.7% in the three months before that.

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