Customereye

ilumiti

Lending & Consumer Financeilumiti.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 742 days (about 4.1 per month). Busiest month: 12% of reviews. Languages: en 100%.

Overall Score

58/100
+25.0 vs. last month4.97 ★ average rating · 100 reviews
58/100 from 100 reviews over 16 months, moderate confidence.

Lending & Consumer Finance average: score 65.4, rating 4.43 stars, reply rate 49.6%, over 1,138 ranked companies · benchmark 5 Oct 2026

Score

57.8

Industry average 65.4

7.6 below average

Rating

4.97

Industry average 4.43

0.54 above average

Reply rate

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Industry average 49.6%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#762of 1138 ranked in Lending & Consumer Finance
Top 67% · Mid Pack
#1 (best)#1138 (worst)
#760Peer
#761Peer
#762This company
#763Peer
#764Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

89% of reviews positive, 10% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering September 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Onboarding
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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