Customereye

Holden Smith Law

Legal & Complianceholdensmith.co.uk

Review data last updated .

Based on public reviews and response behavior.

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103 reviews over 1,942 days (about 1.6 per month). Busiest month: 26% of reviews. Languages: en 100%.

Overall Score

75/100
+9.7 vs. last month4.60 ★ average rating · 103 reviews
75/100 from 103 reviews over 5 months, moderate confidence.

Legal & Compliance average: score 67.3, rating 4.45 stars, reply rate 47.2%, over 1,423 ranked companies · benchmark 16 Sept 2026

Score75.1vs 67.37.8Rating4.60vs 4.450.15Reply ratevs 47.2%

Competitive Performance Rank

Among ranked Legal & Compliance companies

#442of 1423 ranked in Legal & Compliance
Top 31% · Upper Half
#1 (best)#1423 (worst)
#440Peer
#441Peer
#442This company
#443Peer
#444Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering August 2026 — 17 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 6% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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