Customereye

HK PARTS

Firearms & Tactical • United Stateshkparts.net

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

44/100
−6.3 vs. last month4.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Firearms & Tactical companies

#57of 61
Top 93% · Bottom Tier
#1 (best)#61 (worst)
#55Peer
#56Peer
#57This company
#58Peer
#59Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 34% negative

63%
positive
  • Positive63%
  • Neutral3%
  • Negative34%

Sentiment Balance

Covering September 2024 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.7%
Response Speed
20.5%
Product Quality
18.6%
Customer Support
8.3%
Loyalty
8.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 2.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100
45/100
signal score
  • Built from a negative-review share of 44.7% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
87.7%
4
4.3%
3
3.5%
2
1.2%
1
3.3%

Based on 600 analyzed reviews.

Unlock full insights

Sign up to view detailed data and analysis