Customereye

Heymondo Travel Insurance

Finance & Insurance • United Statesheymondo.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
+18.3 vs. last month4.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#265of 373
Top 71% · Mid Pack
#1 (best)#373 (worst)
#263Peer
#264Peer
#265This company
#266Peer
#267Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral1%
  • Negative20%

Sentiment Balance

Covering October 2024 — 12 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
26.1%
Pricing
12.6%
Response Speed
12.5%
Customer Support
12.4%
Product Quality
9.6%

Most feedback concerns Onboarding.

The most common complaint theme is Loyalty, making up 7.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 28.0% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
75.5%
4
12.5%
3
2.7%
2
1.0%
1
8.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 89.4% of reviews in the last three months were positive, compared with 87.3% in the three months before that.

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