Customereye

HealthCentralUSA

Supplements & Nutrition • United Stateshealthcentralusa.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

38/100
+37.5 vs. last month3.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#296of 301
Top 98% · Bottom Tier
#1 (best)#301 (worst)
#294Peer
#295Peer
#296This company
#297Peer
#298Peer

Overall Customer Sentiment

Below Average

54% of reviews positive, 45% negative

54%
positive
  • Positive54%
  • Neutral1%
  • Negative45%

Sentiment Balance

Covering August 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.4%
Communication
14.1%
Response Speed
12.8%
Customer Support
12.3%
Pricing
9.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 22.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH86/100
86/100
signal score
  • Built from a negative-review share of 56.7% across this company's analyzed reviews.
  • 7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating
5
56.5%
4
13.8%
3
1.5%
2
1.2%
1
27.0%

Based on 600 analyzed reviews. Sentiment is slipping: 63.5% of reviews in the last three months were positive, compared with 88.3% in the three months before that.

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