Customereye

Goldenhands Gift Shop LTD

Gifts & Party Supplies • United Kingdomgoldenhands.uk.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

61/100
+9.1 vs. last month4.97 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#48of 149
Top 32% · Upper Half
#1 (best)#149 (worst)
#46Peer
#47Peer
#48This company
#49Peer
#50Peer

Overall Customer Sentiment

Above Average

97% of reviews positive, 3% negative

97%
positive
  • Positive97%
  • Neutral0%
  • Negative3%

Sentiment Balance

Covering December 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.5%
Customer Support
17.0%
Product Quality
16.7%
Loyalty
16.7%
Response Speed
14.2%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW9/100
9/100
signal score
  • Built from a negative-review share of 8.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating
5
97.8%
4
1.3%
3
0.7%
2
0.0%
1
0.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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