First American Home Warranty

Finance & Insurance • USgo.fahw.com

Review data last updated July 3, 2026.

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Based on public reviews and response behavior.

Overall Score

72/100

−3.9 vs. last month4.04 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#37of 373

Top 10% · Top Tier

#1 (best)#373 (worst)

#35Peer

#36Peer

#37This company

#38Peer

#39Peer

Overall Customer Sentiment

Category Leader

51% of reviews positive, 47% negative

51%

positive

Positive51%
Neutral2%
Negative47%

Sentiment Balance

Covering July 2026 — 108 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 48% of reviews in this period, with 51% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.4%

Problem Resolution

15.1%

Response Speed

13.7%

Product Quality

11.8%

Loyalty

9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 24.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100

67/100

signal score

•Built from a negative-review share of 46.8% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

66.9%

4★

8.7%

3★

4.0%

2★

2.6%

1★

17.8%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 79.4% of reviews in the last three months were positive, compared with 80.6% in the three months before that.

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