Customereye

First American Home Warranty

Finance & Insurance • USgo.fahw.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

1,000 reviews over 173 days (about 176 per month). Busiest month: 22% of reviews. Languages: en 93%, unknown 6%, fr 1%.

Overall Score

72/100
Short observation window (173 days)
−3.9 vs. last month4.04 ★ average rating · 1,000 reviews
72/100 from 1,000 reviews over 7 months, high confidence. trend not shown: window under six months.

Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.3%, over 2,001 ranked companies · benchmark 6 Oct 2026

Score

71.9

Industry average 62.9

9.0 above average

Rating

4.04

Industry average 4.27

0.23 below average

Reply rate

—

Industry average 49.3%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#552of 2001 ranked in Finance & Insurance
Top 28% · Upper Half
#1 (best)#2001 (worst)
#550Peer
#551Peer
#552This company
#553Peer
#554Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

51% of reviews positive, 47% negative

51%
positive
  • Positive51%
  • Neutral2%
  • Negative47%

Sentiment Balance

Covering July 2026 — 108 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 48% of reviews in this period, with 51% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 7 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
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Problem Resolution
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Response Speed
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Product Quality
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Onboarding
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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