Maple

Healthcare & Medical • Canadagetmaple.ca

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

4.61 ★ average rating · 657 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#455of 615

Top 74% · Mid Pack

#1 (best)#615 (worst)

#453Peer

#454Peer

#455This company

#456Peer

#457Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 23% negative

75%

positive

Positive75%
Neutral3%
Negative23%

Sentiment Balance

Covering April 2025 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 612 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2025.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

26.3%

Customer Support

21.1%

Onboarding

13.4%

Product Quality

11.0%

Loyalty

8.1%

Most feedback concerns Response Speed.

The most common complaint theme is Pricing, making up 3.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100

44/100

signal score

•Built from a negative-review share of 22.5% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

85.4%

4★

5.5%

3★

1.2%

2★

0.3%

1★

7.6%

Based on 657 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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