Based on public reviews and response behavior.
600 reviews over 1,004 days (about 18 per month). Busiest month: 37% of reviews.
Sports & Fitness average: score 63.4, rating 4.32 stars, reply rate 31.1%, over 1,492 ranked companies · benchmark 19 Oct 2026
Score
23.4
Industry average 63.4
40.0 below average
Rating
1.35
Industry average 4.32
2.97 below average
Reply rate
—
Industry average 31.1%
not measured
Among ranked Sports & Fitness companies
Only companies with enough recent, scoreable reviews are ranked.
20% of reviews positive, 78% negative
Covering February 2024 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,492 ranked companies in Sports & Fitness (benchmark 19 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.171 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 23.4 sits in the bottom quarter of about 1,500 ranked Sports & Fitness companies (25th percentile: 55, median: 64). The weakest topic and the reply rate are the two levers that move this score fastest.
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