Getaroom

Flight & Hotel Booking • USgetaroom.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

−25.6 vs. last month2.04 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#204of 225

Top 91% · Bottom Tier

#1 (best)#225 (worst)

#202Peer

#203Peer

#204This company

#205Peer

#206Peer

Overall Customer Sentiment

Below Average

28% of reviews positive, 71% negative

28%

positive

Positive28%
Neutral2%
Negative71%

Sentiment Balance

Covering October 2024 — 31 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 7% of reviews in this period, with 94% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 514 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

23.9%

Customer Support

17.0%

Communication

14.6%

Response Speed

11.3%

Loyalty

10.1%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 23.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 70.5% across this company's analyzed reviews.
•19 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.0avg rating

5★

14.2%

4★

7.3%

3★

9.8%

2★

5.2%

1★

63.5%

Based on 600 analyzed reviews. Sentiment is slipping: 12.5% of reviews in the last three months were positive, compared with 22.0% in the three months before that.

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