Based on public reviews and response behavior.
197 reviews over 503 days (about 12 per month). Busiest month: 18% of reviews. Languages: en 59%, de 12%, nl 8%.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 15 Oct 2026
Score
23.5
Industry average 66.3
42.8 below average
Rating
1.03
Industry average 4.29
3.26 below average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
7% of reviews positive, 92% negative
Covering February 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 197 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Implement mandatory pre-booking disclosure screens that clearly identify Getaroom as a third-party intermediary, display all fees (service charges, tax recovery fees) in itemised format before payment is committed, and show the total charge inclusive of all fees prominently at every step. This directly addresses the single largest complaint driver (62% of reviews cite deceptive identity) and would reduce chargebacks, regulatory exposure, and reputational damage.
Build a real-time confirmation handshake system with hotel property management systems (PMS) before charging customer cards. Currently, a significant proportion of bookings (estimated 35%) are charged without confirmed hotel inventory, resulting in ghost reservations.
Included in the full report
Unlock the full report — $4.99