Customereye

FreshResume

Jobs & Recruitment • United Statesfreshresume.co

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

64/100
4.26 ★ average rating · 395 reviews

Competitive Performance Rank

Among fully-analyzed Jobs & Recruitment companies

#18of 78
Top 23% · Top Tier
#1 (best)#78 (worst)
#16Peer
#17Peer
#18This company
#19Peer
#20Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 20% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering July 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 387 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
26.1%
Product Quality
18.4%
Customer Support
17.9%
Delivery Shipping
12.0%
Pricing
8.7%

Most feedback concerns Onboarding.

The most common complaint theme is Pricing, making up 8.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100
36/100
signal score
  • Built from a negative-review share of 46.3% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
60.8%
4
21.3%
3
8.4%
2
2.5%
1
7.1%

Based on 395 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 42.9% in the three months before that.

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