Customereye

FordPartsGiant

Auto Parts & Accessories • United Statesfordpartsgiant.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
+12.5 vs. last month4.11 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#64of 148
Top 43% · Upper Half
#1 (best)#148 (worst)
#62Peer
#63Peer
#64This company
#65Peer
#66Peer

Overall Customer Sentiment

Above Average

51% of reviews positive, 46% negative

51%
positive
  • Positive51%
  • Neutral3%
  • Negative46%

Sentiment Balance

Covering October 2024 — 53 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 32% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.3%
Response Speed
14.9%
Product Quality
13.5%
Pricing
12.0%
Loyalty
9.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 24.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100
53/100
signal score
  • Built from a negative-review share of 47.0% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
71.8%
4
5.0%
3
3.0%
2
2.2%
1
18.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 79.0% of reviews in the last three months were positive, compared with 79.8% in the three months before that.

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