Based on public reviews and response behavior.
158 reviews over 388 days (about 12 per month). Busiest month: 30% of reviews. Languages: en 75%, es 21%, unknown 3%.
Flight & Hotel Booking average: score 66.3, rating 4.28 stars, reply rate 42.1%, over 1,794 ranked companies · benchmark 13 Oct 2026
Score
54.2
Industry average 66.3
12.1 below average
Rating
3.49
Industry average 4.28
0.79 below average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
60% of reviews positive, 40% negative
Covering August 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 158 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,794 ranked companies in Flight & Hotel Booking (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.486 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 54.2 sits in the bottom quarter of about 1,800 ranked Flight & Hotel Booking companies (25th percentile: 57, median: 69). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99