Flighttrotters

Travel & Hospitality • Canadaflighttrotters.ca

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−17.1 vs. last month4.41 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#86of 150

Top 57% · Mid Pack

#1 (best)#150 (worst)

#84Peer

#85Peer

#86This company

#87Peer

#88Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%

positive

Positive81%
Neutral1%
Negative18%

Sentiment Balance

Covering October 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

35.3%

Product Quality

13.4%

Pricing

13.2%

Loyalty

9.5%

Problem Resolution

6.9%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 13.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH61/100

61/100

signal score

•Built from a negative-review share of 40.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

73.7%

4★

13.3%

3★

2.5%

2★

1.0%

1★

9.5%

Based on 600 analyzed reviews. Sentiment is slipping: 52.6% of reviews in the last three months were positive, compared with 68.8% in the three months before that.

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