Based on public reviews and response behavior.
75 reviews over 2,031 days (about 1.1 per month). Busiest month: 13% of reviews. Languages: en 99%, fr 1%.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 16 Oct 2026
Score
63.4
Industry average 66.3
2.9 below average
Rating
4.53
Industry average 4.29
0.24 above average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
84% of reviews positive, 16% negative
Covering December 2024 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.
Share of theme mentions
Themes extracted from 75 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.334). Review the worst months in the trend data to identify specific operational or product issues.
"Customer Support" is the strongest recurring theme in the reviews: 56 mentions with a sentiment score of 84.00/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
