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Lending & Consumer Finance • United Statesexplorecredit.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

33/100

+43.7 vs. last month2.51 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#274of 275

Top 100% · Bottom Tier

#1 (best)#275 (worst)

#271Peer

#272Peer

#273Peer

#274This company

#275Peer

Overall Customer Sentiment

Below Average

45% of reviews positive, 53% negative

45%

positive

Positive45%
Neutral2%
Negative53%

Sentiment Balance

Covering October 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

17.8%

Customer Support

17.8%

Loyalty

15.3%

Response Speed

11.9%

Communication

10.3%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 17.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH73/100

73/100

signal score

•Built from a negative-review share of 62.7% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating

5★

33.3%

4★

3.8%

3★

1.8%

2★

2.8%

1★

58.2%

Based on 600 analyzed reviews. Sentiment is improving: 40.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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