Based on public reviews and response behavior.
600 reviews over 624 days (about 29 per month). Busiest month: 19% of reviews.
Lending & Consumer Finance average: score 66.0, rating 4.45 stars, reply rate 50.0%, over 1,244 ranked companies · benchmark 8 Oct 2026
Score
33.3
Industry average 66.0
32.8 below average
Rating
2.51
Industry average 4.45
1.94 below average
Reply rate
—
Industry average 50.0%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
45% of reviews positive, 53% negative
Covering October 2024 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,244 ranked companies in Lending & Consumer Finance (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.207 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 33.3 sits in the bottom quarter of about 1,200 ranked Lending & Consumer Finance companies (25th percentile: 55, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
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