Customereye

Expat Tax Online

Finance & Insurance • United Statesexpattaxonline.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

55/100
−11.7 vs. last month4.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#189of 373
Top 51% · Mid Pack
#1 (best)#373 (worst)
#187Peer
#188Peer
#189This company
#190Peer
#191Peer

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 11% negative

86%
positive
  • Positive86%
  • Neutral2%
  • Negative11%

Sentiment Balance

Covering October 2024 — 14 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 14% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.8%
Loyalty
22.2%
Onboarding
15.7%
Response Speed
10.3%
Product Quality
8.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW17/100
17/100
signal score
  • •Built from a negative-review share of 15.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
92.3%
4★
4.8%
3★
0.7%
2★
0.3%
1★
1.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.0% of reviews in the last three months were positive, compared with 97.0% in the three months before that.

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