Customereye

Everything Billiards

Hobbies & Arts • Concordeverythingbilliards.net

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

73/100
4.92 ★ average rating · 476 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#18of 467
Top 4% · Top Tier
#1 (best)#467 (worst)
#16Peer
#17Peer
#18This company
#19Peer
#20Peer

Overall Customer Sentiment

Category Leader

92% of reviews positive, 7% negative

92%
positive
  • Positive92%
  • Neutral1%
  • Negative7%

Sentiment Balance

Covering July 2019 — 32 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 469 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2019.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
26.0%
Product Quality
25.3%
Loyalty
17.4%
Pricing
6.9%
Delivery Shipping
6.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100
16/100
signal score
  • Built from a negative-review share of 16.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
94.1%
4
4.6%
3
0.6%
2
0.4%
1
0.2%

Based on 476 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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