Based on public reviews and response behavior.
600 reviews over 748 days (about 24 per month). Busiest month: 10% of reviews.
Automotive & Mobility average: score 62.0, rating 4.26 stars, reply rate 41.3%, over 1,573 ranked companies · benchmark 6 Oct 2026
Score
60.1
Industry average 62.0
1.9 below average
Rating
4.30
Industry average 4.26
0.04 above average
Reply rate
—
Industry average 41.3%
not measured
Among ranked Automotive & Mobility companies
Only companies with enough recent, scoreable reviews are ranked.
67% of reviews positive, 32% negative
Covering September 2024 — 36 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 22% negative and 3% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,573 ranked companies in Automotive & Mobility (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.113 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 99% of reviews against an industry average of 41%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
