Eloan

Finance & Insurance • United Stateseloan.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

4.68 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#183of 373

Top 49% · Upper Half

#1 (best)#373 (worst)

#181Peer

#182Peer

#183This company

#184Peer

#185Peer

Overall Customer Sentiment

Above Average

88% of reviews positive, 11% negative

88%

positive

Positive88%
Neutral1%
Negative11%

Sentiment Balance

Covering June 2023 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 579 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

24.3%

Response Speed

20.8%

Customer Support

15.8%

Product Quality

10.9%

Loyalty

9.5%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100

16/100

signal score

•Built from a negative-review share of 24.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

86.8%

4★

5.8%

3★

1.0%

2★

0.8%

1★

5.5%

Based on 600 analyzed reviews. Sentiment is improving: 66.7% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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