Customereye

Easy Auto

Automotive & Mobility • Clevelandeasyautoonline.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

58/100
−20.5 vs. last month4.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#63of 265
Top 24% · Top Tier
#1 (best)#265 (worst)
#61Peer
#62Peer
#63This company
#64Peer
#65Peer

Overall Customer Sentiment

Category Leader

92% of reviews positive, 7% negative

92%
positive
  • Positive92%
  • Neutral1%
  • Negative7%

Sentiment Balance

Covering October 2024 — 17 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 18% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
28.2%
Product Quality
23.1%
Onboarding
18.2%
Loyalty
13.5%
Response Speed
5.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100
19/100
signal score
  • •Built from a negative-review share of 17.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
89.0%
4★
6.5%
3★
1.7%
2★
0.0%
1★
2.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.8% of reviews in the last three months were positive, compared with 97.4% in the three months before that.

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