Customereye

DrDoctor

Software & Web Services • United Kingdomdrdoctor.co.uk

Review data last updated .

Based on public reviews and response behavior.

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102 days of reviews, with a steady monthly review flow. Busiest month: 36% of reviews. Languages: en 100%, pt 1%.

Overall Score

72/100
Short observation window (102 days)
+16.9 vs. last month4.48 ★ average rating
72/100 from public reviews over 4 months, moderate confidence. trend not shown: window under six months.

Software & Web Services average: score 60.0, rating 4.01 stars, reply rate 35.4%, over 2,439 ranked companies · benchmark 5 Nov 2026

Score

71.6

Industry average 60.0

11.6 above average

Rating

4.48

Industry average 4.01

0.47 above average

Reply rate

—

Industry average 35.4%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#624of 2439 ranked in Software & Web Services
Top 26% · Upper Halfup 446 from last month
#1 (best)#2439 (worst)
#622Peer
#623Peer
#624This company
#625Peer
#626Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

63% of reviews positive, 34% negative

63%
positive
  • Positive63%
  • Neutral3%
  • Negative34%

Sentiment Balance

Covering September 2026, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 21% negative and 7% neutral.

Sentiment Trend Over Time

Review activity
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Onboarding
Hidden
Customer Support
Hidden
Product Quality
Hidden
Loyalty
Hidden
Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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