DPD Local

Shipping & Delivery • United Kingdomdpdlocal.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

14/100

+5.4 vs. last month1.14 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#143of 143

Top 100% · Bottom Tier

#1 (best)#143 (worst)

#139Peer

#140Peer

#141Peer

#142Peer

#143This company

Overall Customer Sentiment

Below Average

11% of reviews positive, 89% negative

11%

positive

Positive11%
Neutral0%
Negative89%

Sentiment Balance

Covering November 2024 — 34 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 15% of reviews in this period, with 85% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.5%

Customer Support

17.1%

Communication

13.9%

Loyalty

13.1%

Response Speed

10.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH78/100

78/100

signal score

•Built from a negative-review share of 58.0% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.1avg rating

5★

2.8%

4★

0.2%

3★

0.7%

2★

1.0%

1★

95.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 7.2% of reviews in the last three months were positive, compared with 4.7% in the three months before that.

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