Based on public reviews and response behavior.
600 reviews over 390 days (about 47 per month). Busiest month: 14% of reviews.
Shipping & Delivery average: score 53.1, rating 3.72 stars, reply rate 35.9%, over 421 ranked companies · benchmark 7 Oct 2026
Score
13.5
Industry average 53.1
39.6 below average
Rating
1.14
Industry average 3.72
2.58 below average
Reply rate
—
Industry average 35.9%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
11% of reviews positive, 89% negative
Covering November 2024 — 34 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 15% of reviews in this period, with 85% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 421 ranked companies in Shipping & Delivery (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.559 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -1.741). Review the worst months in the trend data to identify specific operational or product issues.
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