Dossier

Cosmetics & Fragrance • United Statesdossier.co

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

68/100

+7.5 vs. last month4.62 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#43of 191

Top 23% · Top Tier

#1 (best)#191 (worst)

#41Peer

#42Peer

#43This company

#44Peer

#45Peer

Overall Customer Sentiment

Category Leader

70% of reviews positive, 30% negative

70%

positive

Positive70%
Neutral1%
Negative30%

Sentiment Balance

Covering July 2026 — 36 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 28% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.8%

Delivery Shipping

13.5%

Response Speed

13.1%

Product Quality

12.7%

Problem Resolution

11.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100

36/100

signal score

•Built from a negative-review share of 29.6% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

87.2%

4★

3.4%

3★

1.2%

2★

0.9%

1★

7.3%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 88.3% of reviews in the last three months were positive, compared with 91.6% in the three months before that.

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