Customereye

Protein Works Deutschland

Supplements & Nutrition • United Kingdomde.theproteinworks.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

76/100
+3.3 vs. last month4.37 ★ average rating · 262 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#15of 301
Top 5% · Top Tier
#1 (best)#301 (worst)
#13Peer
#14Peer
#15This company
#16Peer
#17Peer

Overall Customer Sentiment

Category Leader

62% of reviews positive, 37% negative

62%
positive
  • Positive62%
  • Neutral0%
  • Negative37%

Sentiment Balance

Covering October 2024 — 14 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 209 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.6%
Delivery Shipping
18.6%
Customer Support
12.0%
Response Speed
12.0%
Loyalty
10.8%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100
54/100
signal score
  • Built from a negative-review share of 37.4% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
76.7%
4
7.3%
3
2.7%
2
3.4%
1
9.9%

Based on 262 analyzed reviews. Sentiment is slipping: 78.6% of reviews in the last three months were positive, compared with 90.7% in the three months before that.

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