Based on public reviews and response behavior.
96 reviews over 752 days (about 3.9 per month). Busiest month: 38% of reviews. Languages: en 78%, ru 6%, id 5%.
Finance & Insurance average: score 62.6, rating 4.18 stars, reply rate 45.0%, over 3,047 ranked companies · benchmark 17 Oct 2026
Score
40.9
Industry average 62.6
21.7 below average
Rating
2.71
Industry average 4.18
1.47 below average
Reply rate
—
Industry average 45.0%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
42% of reviews positive, 59% negative
Covering October 2024 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 96 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,047 ranked companies in Finance & Insurance (benchmark 17 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.478 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.368). Review the worst months in the trend data to identify specific operational or product issues.
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