Based on public reviews and response behavior.
Among fully-analyzed Home & Living companies
80% of reviews positive, 19% negative
Covering June 2017 — 12 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 25% negative and 8% neutral.
Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2017.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Problem Resolution, making up 2.7% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.
