Based on public reviews and response behavior.
84 reviews over 668 days (about 3.8 per month). Busiest month: 16% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Waste Management average: score 67.5, rating 4.50 stars, reply rate 47.8%, over 98 ranked companies · benchmark 16 Oct 2026
Score
90.6
Industry average 67.5
23.1 above average
Rating
4.96
Industry average 4.50
0.46 above average
Reply rate
—
Industry average 47.8%
not measured
Not ranked
no reviews in the last 12 months
91% of reviews positive, 8% negative
Covering February 2023 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 84 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 98 ranked companies in Waste Management (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 93% of reviews against an industry average of 48%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 61 mentions with a sentiment score of 89.05/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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