Based on public reviews and response behavior.
199 reviews over 127 days (about 48 per month). Busiest month: 36% of reviews. Languages: en 100%, zh 1%.
Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.3%, over 2,001 ranked companies · benchmark 6 Oct 2026
Score
87.8
Industry average 62.9
24.9 above average
Rating
4.78
Industry average 4.27
0.51 above average
Reply rate
—
Industry average 49.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
82% of reviews positive, 16% negative
Covering September 2026 — 34 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 9% negative and 3% neutral.
Based on 5 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 199 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,001 ranked companies in Finance & Insurance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.121 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 87.8 places the company in the top quarter of about 2,000 ranked Finance & Insurance companies (75th percentile: 72). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
