Nielsen Computer & Mobile Panel

Paid Surveys & Rewards • United Statescomputermobilepanel.nielsen.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

2.56 ★ average rating · 84 reviews

Competitive Performance Rank

Among fully-analyzed Paid Surveys & Rewards companies

#42of 67

Top 63% · Mid Pack

#1 (best)#67 (worst)

#40Peer

#41Peer

#42This company

#43Peer

#44Peer

Overall Customer Sentiment

Mid Pack

44% of reviews positive, 54% negative

44%

positive

Positive44%
Neutral2%
Negative54%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 60 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

16.8%

Communication

15.6%

Customer Support

13.4%

Pricing

12.8%

Problem Resolution

10.6%

Most feedback concerns Loyalty.

The most common complaint theme is Communication, making up 15.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH69/100

69/100

signal score

•Built from a negative-review share of 50.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating

5★

32.1%

4★

6.0%

3★

2.4%

2★

4.8%

1★

54.8%

Based on 84 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 44.4% in the three months before that.

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