Coaltown Coffee

Food & Beverage • United Kingdomcoaltowncoffee.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

70/100

+15.4 vs. last month4.77 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#39of 551

Top 7% · Top Tier

#1 (best)#551 (worst)

#37Peer

#38Peer

#39This company

#40Peer

#41Peer

Overall Customer Sentiment

Category Leader

87% of reviews positive, 12% negative

87%

positive

Positive87%
Neutral0%
Negative12%

Sentiment Balance

Covering November 2024 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing

25.3%

Product Quality

18.7%

Delivery Shipping

16.2%

Response Speed

11.5%

Customer Support

11.3%

Most feedback concerns Pricing.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100

20/100

signal score

•Built from a negative-review share of 20.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

89.8%

4★

3.8%

3★

2.3%

2★

1.5%

1★

2.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.1% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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