Classy Ella

General Retail & Marketplacesclassyella.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

32/100

1.01 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#345of 359

Top 96% · Bottom Tier

#1 (best)#359 (worst)

#343Peer

#344Peer

#345This company

#346Peer

#347Peer

Overall Customer Sentiment

Below Average

13% of reviews positive, 85% negative

13%

positive

Positive13%
Neutral2%
Negative85%

Sentiment Balance

Covering October 2019 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 578 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2019.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

32.0%

Communication

21.0%

Loyalty

14.4%

Pricing

13.4%

Customer Support

9.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 32.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 85.7% across this company's analyzed reviews.
•34 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.0avg rating

5★

0.2%

4★

0.0%

3★

0.0%

2★

0.0%

1★

99.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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