Based on public reviews and response behavior.
600 reviews over 2,337 days (about 7.8 per month). Busiest month: 13% of reviews.
General Retail & Marketplaces average: score 61.6, rating 4.18 stars, reply rate 35.4%, over 2,404 ranked companies · benchmark 7 Oct 2026
Score
32.3
Industry average 61.6
29.4 below average
Rating
1.01
Industry average 4.18
3.17 below average
Reply rate
—
Industry average 35.4%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
13% of reviews positive, 85% negative
Covering October 2019 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,404 ranked companies in General Retail & Marketplaces (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.420 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 32.3 sits in the bottom quarter of about 2,400 ranked General Retail & Marketplaces companies (25th percentile: 52, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99