Customereye

CCTV Direct (UK) Limited

Tech & Electronics • United Kingdomcctvdirectonline.co.uk

Review data last updated .

Based on public reviews and response behavior.

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304 days of reviews, with a steady monthly review flow. Busiest month: 14% of reviews. Languages: en 100%.

Overall Score

77/100
−24.1 vs. last month4.55 ★ average rating
77/100 from public reviews over 11 months, moderate confidence.

Tech & Electronics average: score 60.7, rating 4.20 stars, reply rate 29.4%, over 870 ranked companies · benchmark 5 Nov 2026

Score

76.5

Industry average 60.7

15.8 above average

Rating

4.55

Industry average 4.20

0.35 above average

Reply rate

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Industry average 29.4%

not measured

Competitive Performance Rank

Among ranked Tech & Electronics companies

#110of 870 ranked in Tech & Electronics
Top 13% · Top Tierdown 87 from last month
#1 (best)#870 (worst)
#108Peer
#109Peer
#110This company
#111Peer
#112Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

72% of reviews positive, 27% negative

72%
positive
  • Positive72%
  • Neutral2%
  • Negative27%

Sentiment Balance

Covering September 2026, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Review activity
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Response Speed
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Customer Support
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Problem Resolution
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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