Based on public reviews and response behavior.
78 reviews over 4,950 days (about 0.5 per month). Busiest month: 12% of reviews. Languages: en 94%, fr 3%, nl 3%.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026
Score
53.3
Industry average 61.2
7.9 below average
Rating
2.99
Industry average 3.92
0.93 below average
Reply rate
—
Industry average 39.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
42% of reviews positive, 54% negative
Covering March 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 78 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 974 ranked companies in Travel & Hospitality (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.516 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
"Onboarding" is the strongest recurring theme in the reviews: 30 mentions with a sentiment score of 74.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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